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The Nature Conservancy complaints

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4245 Fairfax Drive Suite 100
Arlington, VA 22203-1606 | Get Directions

(800) 628-6860

http://www.nature.org

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Total Amount in Dispute:
$25.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Nature Conservancy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Nature Conservancy

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8/7/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

The Nature Cons sends out calendars to make you feel like a jerk if you don't contribute to their cause. This is intimidation for funds. I'm a senior and hate this type of fund raising. I bought the calendar, but have had it with this company. Resolution Sought Respect my request to take me off mailings. This plays on seniors on a budget.

Company Response

7/26/2023

I manage Member Care for The Nature Conservancy, and I have been made aware that you did not appreciate receiving our 2024 calendar and would like to be removed from future mailings from The Nature Conservancy. I am reaching out to get some additional information so we can take care of that update for you. Please respond to this email and provide the name and mailing address as it appeared on the calendar mailing you received, so we can locate your information in our system and properly ensure we remove you from future mailings from our organization. If you have any questions or need additional assistance, please feel free to email us anytime at [email protected] or call the Member Care Team, toll-free, at 1-800-628-6860 between the hours of 9am and 7pm ET, Monday - Friday. Thank you again for your generous support of The Nature Conservancy. We look forward to hearing back from you so we can complete your request. Sincerely, Lisa Senior Manager, Member Care Team The Nature Conservancy

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