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The NumberGuru, LLC complaints

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MSC – 784064 P.O. Box 105168
Atlanta, GA 30348-5168 | Get Directions

(866) 673-9048

http://www.numberguru.com

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Total Amount in Dispute:
$165.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against The NumberGuru, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against The NumberGuru, LLC

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8/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $135.45 Amount Settled: $0.00

Customer Complaint

8/3/2021

I used this app once and it was free as the service was free for a short time. My credit union helped me with that. But they kept charging me . I can send you a copy of my bank statement. Resolution Sought The total amount was $135.45. My bank got me $81.67. I would like to get the rest of the money, $81.67 and possible some restitution for the mental and financial harassment.

8/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

7/21/2021

Guru advertised itself as a service to consumers to find out Reverse Telephone Numbers, but I found that they were not who they said that they were. When I tried to cancel my order and get a refund within 2 days of paying they would not return my phone calls or respond to my emails. They still have my account as being open? Resolution Sought Refund my money, $30.00.

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