Find a reputable business?

Complaints and Resolutions

The Ornament Factory LLC complaints

Read Complaints File Complaint View Full Report

4183 Chapman Drive
Kent, OH 44240-6877 | Get Directions

(888) 740-6970

https://www.hallmarkornaments....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Ornament Factory LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Ornament Factory LLC

Sort by

2/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $29.99 Amount Settled: $0.00

Customer Complaint

12/28/2021

I purchased 2 ornaments from this company. I purchased item ID QX17152 2021 Sorting Hat, Harry Potter (received) as well as item iD QX R9205 2021 Christmas Cardinals, Marjolein's Garden #8 (never received). I have filed a ticket back on 12/18/21 and have received no response. Tried calling, but even though it says that there would be operators to take the call, there are none. I have still not received the ornament, nor have I received any communications with the company. I want the ornament mailed to me as promised. Resolution Sought I want the company to ship me the missing 2021 Christmas Cardinals, Marjolein's Garden #8 as promised.

Company Response

1/24/2022

Thank you for reaching out to The Ornament Factory, your email has been received. Our family ran business has not been immune to massive labor shortages and disruptions in the supply chain caused by the pandemic. Since we have lost most of staff due to Covid-19 related issues since early January, we cannot take your call or respond to most emails at this time. ALL of our staff is shipping orders. Your USPS tracking number will be emailed when your order is shipped. If you received a damaged or incorrect ornament, please respond to THIS email. Include your name, order number, email address, and a pic of the damaged ornament. Requests for tracking numbers and shipment dates will not receive a personal response. We are not accepting returns, refund requests, or order cancellations. Please see https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.hallmarkornaments.com%2fOur-Polices_ep_2-1.html&c=E,1,ctIMBOl9wiT9bAgiSzaHHGyhtyDbNc2E-YrDQSnx9m8K8_gEcL-UWK0rh-r5B-Dx2fmaXBtZkKP0c1Bixs3I5wfmrlFJYjgWEOZPV13VZuTeZCpH02OQ2Jw6hiA,&typo=1 for more information. We thank you for your patience and understanding during these unprecedented times. Last modified 1-14-2021.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile