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The Parts Hunt complaints

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1034 East Brandon Blvd Suite 117
Brandon, FL 33511 | Get Directions

(844) 200-1946

http://www.thepartshunt.com

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Total Amount in Dispute:
$5.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against The Parts Hunt closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against The Parts Hunt

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3/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2.60 Amount Settled: $0.00

Customer Complaint

1/3/2023

August 15th 2022, I made an order for engine wiring harness for my truck which is a 19 95 Ford ranger I ordered the engine wiring harness also speeddominal cluster also steering wheel column also locks for each door the passenger side locks and the driver side lock a radiator it was one more thing I ordered I can't remember but I got that it all came up to $1,600 I never received my engine wire harness on my speed dominum cluster and none of my items I'm I'm asking the company I'm trying to negotiate with the company to give me back my items or my money $1,600 on my credit card they never respond every time I call every single day up until today's date which is December the 30th 2022 approximately 8:00 8:00 p.m. to 9:00 p.m. I mean a.m. excuse me 8:00 a.m. 9:00 a.m. excuse me everyday all the way till they close at 5:00 p.m. they never they never they never return my calls they never call me back they told me that they was looking into try to get my engine wire harness my speed time I mean still in power I mean call him steering wheel column my radiator stuff they never return to call back every time I call them they hang up they play games they hang up they play games too don't answer my questions they never answer me they tell me call back tomorrow call back next week call back they'll have my stuff ready they haven't issued my stuff to me yet I'm frustrated I'm aggravated I just want my money back thank you. Resolution Sought To return my money or my items my engine wiring harness is supposed to be 90,000 mi on my engine wiring harness or 60 60,000 MI and my speedominal cluster on my items if they can't return my items then I need my money back that's fine thank you

1/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2.60 Amount Settled: $0.00

Customer Complaint

12/29/2022

The company name is parts hunt in Florida banding Brandon Florida Brandon I order a engine wiring harness a speedometer a column for my 1995 Ford ranger locks for my door about six seven different parts I ordered it all came up to 1600 I ordered it in August by August 10th to 2022 2022 August 5th of the 15th 2022 when I ordered this I purchased this order they haven't sent my engine wire harness or my speedometers or my locks and they've been promised me since August and I have not received them yet they keep lying and lying and lying and telling me stories and hanging up the phone every time I call them they hang up the phone to hang up the phone they have not I have not received my motor for my ancient my engine wiring harness my motor and my speedometer of my locs and I need my things and every time I call they keep lying to me telling me different stories I called them today today is December the 27th the 28th 2022 and I spoke with Susan Fox that's what she claim her name was first it was a DJ then it was Sam Williams dinner was Mario Mario is the manager and they keep playing games with me on the phone not answering the phone every time I call them on my phone they won't answer my phone every time I call them on my my brother phone they won't answer his phone cuz they know the both of us cuz we called for our parts I will parts so I need my money back because they did not send me my my products on my items so I need my money back thank you Resolution Sought I want my engine wiring harness or my and my speedominal money back.

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