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The Paul Miller Company complaints

272 Church Avenue, Suite 4
Chula Vista, CA 91910
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(619) 427-5011

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against The Paul Miller Company closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against The Paul Miller Company

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3/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/2/2022

The Paul Miller Company appears to be a corrupt heartless, predatory organization. My estranged father died in April of last year. His cousin, whom I'd never met, emptied his bank account the day after he died. I didn't even know he was ill until months after the funeral because the cousin hid that information from me. His auto-draft account with the HOA went into arrears in May of 2021 - because the cousin emptied his bank account. When I found out what was happening, the cousin left with the cash and I received the keys to his condo. After receiving the keys, I immediately contacted the Paul Miller Company HOA and authorized an auto draft for all subsequent HOA dues from my own personal bank account - to show good faith. I wasn't even named Administrator of my Father's estate until months later and assured the HOA that we'd address any past HOA dues during probate. But I wanted them to draft my account for all subsequent HOA dues to demonstrate good faith and build a positive relationship. To my surprise, the Paul Miller Company refused to draft my account for the HOA dues - as if their only goal was to keep piling on late fees, fees for answering emails, and even attorney fees - despite the fact that there was no dispute - I'd already agreed to pay. Interesting behavior - looking for any pretense to create conflict and bill superfluous charges. Resolution Sought Waive all late fees, penalties, and collection charges. I authorized an auto draft for HOA dues in November and they deliberately refused to draft the account. I handed them a check for all HOA dues thru the end of March 2022 - minus the spurious late fees, penalties, and collection charges which were totally without basis.

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