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The Philadelphia Inquirer, LLC complaints

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P.O. Box 8263
Philadelphia, PA 19101-8263 | Get Directions

http://www.inquirer.com

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Total Amount in Dispute:
$192.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Philadelphia Inquirer, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Philadelphia Inquirer, LLC

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $192.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I sent a payment. On line. By mistake. In Nov 2022 when I realized the error. I called in December to get a refund. I have been calling every month since then they tell me they are sending refund. But have yet to receive my money back. I am not currently receiving any services fr newspaper and haven't for several years I just want my money refunded. It has been 8 months! Resolution Sought Want my refund.

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