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The PNC Financial Services Group, Inc. complaints

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300 Fifth Avenue the Tower at PNC Plaza
Pittsburg, PA 15222-2401 | Get Directions

(800) 366-9208

http://www.pnc.com

Monday - Friday: 7am to 10pm., ET

Saturday-Sunday: 8am to 5pm, ET

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Total Amount in Dispute:
$2,019,436.00

Total Amount Settled:
$0.00

Complaint Experience

95%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

57 complaints against The PNC Financial Services Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
42	Agreed to make an adjustment
2	Refusing to make an adjustment
13	Refuse to adjust, relying on terms of agreement
0	Unanswered

57 complaints against The PNC Financial Services Group, Inc.

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2/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

1/10/2025

Bank atm. Retain or took disability card and than malfunction afterwards. Went in bank and explain. Said they only give back PNC bank cards. I have to order another card which costs 17 dollars for card and 13 for delivery. They need to be accountable for their machine. This happen December 31st. This back up and Disable me financially and mentally. Please hold them accountable and return my 30 dollars. Resolution Sought Return my 30 dollars and be accountable for action pay for my stress and aggravations

Company Response

1/17/2025

"PNC Bank, N.A attempted to contact our client on January 15th & 17th, 2025 via phone & email to discuss our research of their complaint and we have not received a response. PNC welcomes the opportunity to further review the client’s concerns but additional information is needed. PNC has provided the client with our direct contact information and will work directly with the client if contact is made.

1/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

1/4/2025

I have reaction for 90 that won't post for 5 days so I can dispute it so I request for some to call about this a lady name Jamie called this her number she gave 412 610 1234 I try to explain my concern about why it's take long to post so I can disput e she talk to me so bad like I was a kid she ask what account am talk about when first start to talk than she try so what account are talk about in the middle us talk she upset me so bad my chest starts to hurt please all want some to help find out why won't it post Resolution Sought To call me and find why won't the 90 post my account so I find out what gone account number 1091836982

Company Response

1/8/2025

PNC Bank, N.A. responded to our customer on 1/6/2025 via phone and considers this matter addressed.

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