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The PNC Financial Services Group, Inc. complaints

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300 Fifth Avenue the Tower at PNC Plaza
Pittsburg, PA 15222-2401 | Get Directions

(800) 366-9208

http://www.pnc.com

Monday - Friday: 7am to 10pm., ET

Saturday-Sunday: 8am to 5pm, ET

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Total Amount in Dispute:
$2,214,435.00

Total Amount Settled:
$0.00

Complaint Experience

91%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

55 complaints against The PNC Financial Services Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
44	Agreed to make an adjustment
4	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
0	Unanswered

55 complaints against The PNC Financial Services Group, Inc.

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4/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

They took money for a service I didn't receive. They said I didn't return paperwork. I didn't receive paperwork. They took 125.00 from my account. Resolution Sought Credit back my 125.00 taken from me.

Company Response

4/17/2024

PNC Bank, N.A. responded to our customer on 04/17/2024 via phone and considers this matter addressed.

4/23/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $21.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I had horrible debit card fraud of a total of little less $1700. After fighting for over 1 year. I got in the back. The only money I did not get bank was the three $7 charges that PNC changed me for not "$500 in my spend." It was a nightmare. The kicker is it was bank branch. Someone in Florida inpersoned me by going to into PNC and they gave him a debit card. He had a fake driver's license. This was after I reported many charges for up $900. I put password on my account when making huge with draws and they did not have them in place on the growth account. Resolution Sought Give me bank $21. Have more security.

Company Response

4/11/2024

PNC Bank, N.A attempted to contact our client on April 5th and 9th, 2024, via phone and email on April 5th and 11th, 2024, to discuss our research of their complaint and we have not received a response. PNC welcomes the opportunity to discuss the client’s concerns and have provided the client with our direct contact information. We will work directly with our client if they contact us.

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