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The PNC Financial Services Group, Inc. complaints

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300 Fifth Avenue the Tower at PNC Plaza
Pittsburg, PA 15222-2401 | Get Directions

(800) 366-9208

http://www.pnc.com

Monday - Friday: 7am to 10pm., ET

Saturday-Sunday: 8am to 5pm, ET

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Total Amount in Dispute:
$1,979,529.00

Total Amount Settled:
$0.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

52 complaints against The PNC Financial Services Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
39	Agreed to make an adjustment
2	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
0	Unanswered

52 complaints against The PNC Financial Services Group, Inc.

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11/11/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/21/2024

I was declined by PNC BANK loan!!! 1. A Equifax credit score 735 2. 3\4 yrs. Residential 3. I have other's loan's (in excellent standards) 4. PNC Bank Supervisor (rudely & attitude) & customer service hurry up get rid of me. 5. PNC Bank 5\10 business days explains the decline 9\26\24 - 10\18\24 & no letter. 6. If I was Law Enforcement, I'll haul PNC Bank entire staff's down town for QUESTIONING Resolution Sought Credit score 738, 3\4 yrs. at my resident, loan $20,000, Supervisor (rudely\attitude) & customer service was the run around, 5\10 business days letter explaining denied, 10.19.24 no letter!!! I'm requesting REQUESTING a THOROUGH INVESTIGATION SOMEONE TOLD PNC BANK DECLINED MY LOAN.... IT HAPPENED BEFORE, AT BANK OF AMERICA

Company Response

10/28/2024

PNC Bank, N.A. responded to our client on October 28, 2024 via phone and considers this matter addressed.

9/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,420.00 Amount Settled: $0.00

Customer Complaint

9/5/2024

I was making a deposit of 2700.00 on Sept 3, 2024 at the PNC Bank in East Orange NJ on Main Street I inserted the 2700.00 and the machine gave me back (4 )fifty dollar bills I removed the( 4 )fifties and waited for the transaction to complete when the value amount appeared on the screen for me to confirm it was incorrect so I wanted my money returned to me after the money was returned it was incorrect the machine returned 1380.00 the remaining money never deposited I panic I didn't know what to I called the bank while sitting in the line they could not see any thing on their end so I didn't want to leave the drive thu to see if bank was still open I ask the operator the hours once she told they were still open I got out and ran inside to explain what happen the helper inside she took my dispute and told me that it will take up to 10 days for the investigation and it's a process I was concerned that my money would disperse to the next person because it was jammed I didn't understand why the Machine wasn't shut down until they could retrieve my funds it was so up setting I felt like I had to vomit So I left feeling helpless its rent time and I can't pay my rent and I feel like as a customer for so many years they should have handle it better so I got on line and found this sight and decided to ask for help I'm not trying to wait 10 business days I will file a police report just to have something I feel so lost at the moment.please help Resolution Sought I would like the business to give me my money back shut that machine down take responsibility sooner than 10 days I have a family I didn't sleep last night

Company Response

9/6/2024

PNC Bank, N.A. responded to our client on September 6, 2024, via phone and considers this matter addressed.

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