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The Powerline Group complaints

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1660 Route 112, Suite F, Suite 800
Port Jefferson Station, NY 11776 | Get Directions

(888) 512-7668

https://thepowerlinegroup.com

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Total Amount in Dispute:
$379.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against The Powerline Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against The Powerline Group

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12/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $129.97 Amount Settled: $0.00

Customer Complaint

12/1/2021

I bought a software package on Nov 18, 2021 on my debit card. I never downloaded the software because immediately I changed my mind. Right after I ordered, I put in a request from their website for a refund. They said no problem 3-5 business days. That went by, no refund. I contacted them again, they said oh sorry 3-5 business days. Again still no refund and It's December 1, 2021. They have no explanation why I haven't gotten my refund. I believe this is some kind of scam. Resolution Sought Refund me my money. $129.97.

6/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $29.99 Amount Settled: $0.00

Customer Complaint

5/19/2021

I was trying to install a tracking app they advertised as just enter the target number and instant tracking and call log access will be mine blah blah. Not only is the app NOTHING like they claimed I cancelled my order within 2 minutes of making a payment and requested a refund. I've still NOT received my refund for a service I didn't use but no one will respond to my emails or anything and its been almost 2 months. Resolution Sought I want my money back immediately and I want them to stop advertising false claims about their garbage apps.

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