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The Problem Solvers complaints

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16018 University Oak
San Antonio, TX 78249 | Get Directions

(210) 762-6338

http://www.txproblemsolvers.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Problem Solvers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Problem Solvers

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12/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/22/2024

Called Problem Solvers Company for an E.O. Code on my Mini split unit. Employee came to service my unit and after the high price for repair, I said no. He disconnected the tool from where you install the Freon. And my Freon started leaking. They sent out another technician and he replaced a part and it still leaking out. I sent them a photo and contacted them and said they would send someone to fix it at no charge. But no one ever showed up. I called Problem Solvers and they said that they wanted $89 to check it out and if I accepted the quote that they would discount the $89 , but I shouldn't have to pay for something they caused a leak. They told me the owner would call me, but never did. So here I am with no heater.???? Resolution Sought Fix what they damaged at no charge. My unit was never leaking Freon before until they connected their tool to check it.

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