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The Procter & Gamble Company complaints

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One Procter & Gamble Plaza
Cincinnati, OH 45202 | Get Directions

(513) 983-1100

http://www.us.pg.com

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Total Amount in Dispute:
$294.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against The Procter & Gamble Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against The Procter & Gamble Company

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $139.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

My dishwasher would not wash so I called my manufacturer for s certified repair person. They came out charged me $139.00 (see invoice) advised me the Cascade pods I was using created a build up and to stop using them immediately. I called cascade at the customer service number listed online. The representative continue to deny that the pods caused this. He agreed to send me a prepaid debit card for the price I paid for the pods . He advised to throw the pods away. After this unpleasant experience I decided to contact Cascade by email and request a reimbursement of the repair billl in the amount of $139.00. Received an email stating they would pay me $22,00 for pods plus $38.00 repair bill for a total of $50.00. Advised I should not thew the pods away and they would have processed a claim no guarantee it would be honored. They pulled the recording of the call and admitted the rep said throw them away. I feel this is an unprofessional way to take advantage of me the consumer by passing the buck for something they sell and caused the problems. Cascade puts samples of these pods in new dishwashers and that's misleading to consumers. I have the email they sent me if you give me your email I will forward it to you. If you give me an email address I will forward you my repair bill with the explanation of what the pods did to the dishwasher. Resolution Sought Reimbursement of $22.00 for what I paid for the pods plus $139.00 repair bill the pods caused. Total reimbursement $161.00

2/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

1/11/2023

Bought 3 pkgs of Always pads. eack pkg. does not adhear to my panties. I will go back to using Poise from now on. Resolution Sought Receive a total refund. I can not afford to loose money on a need I have.

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