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The RealReal complaints

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55 Francisco Street, 6th Floor
San Francisco , CA 94133 | Get Directions

(855) 435-5893

http://www.therealreal.com

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Total Amount in Dispute:
$355.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The RealReal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The RealReal

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2/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $355.00 Amount Settled: $0.00

Customer Complaint

1/31/2025

They accepted a Gucci belt on consignment messaged me told me it sold id have to wait 30 days for payment well hear nothing else 30 days comes and goes and no deposit they tell me it was returned by buyer I say fine you should have said something or paid as agreed I feel our agreement has been completed just send me my item back another 30 days of delays and now oops we can't find it but tell ya what we will make up whatever we think it's worth and will compensate you I'm still no money no item and being jerked around with no end in site Resolution Sought Pay me so I can be done with them

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