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The Restoration Group complaints

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717 South Washington Street
Milford, DE 19963 | Get Directions

(833) 584-1556

http://www.trg247.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Restoration Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Restoration Group

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1/17/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/4/2024

The crew that was in my house trashed memorabilia that can not be replace and stole computer monitors. and other things They were told several times not to enter certain areas of my house without my presence several times. pictures of my deceased son destroyed and other things I feel like I have been raped I gone to the 3rd floor yet to see what is missing. Resolution Sought Monetary I don't know I feel violated and hurt. I want this company to address this matter.

Company Response

1/5/2024

Ms. Mixon, This statement is untrue and can be considered to be libel. We were the 5th company on site and can provide photos and video of the site upon our arrival. You accused our crew of stealing magnets, physically invaded their personal space, mistreated, and verbally abused several of our employees. We terminated services with you immediately. Our company has address this situation with you and with your insurance company.

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