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The Roberts Companies complaints

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2886 Colorado Avenue
Santa Monica, CA 90404 | Get Directions

(310) 829-1700

http://www.therobertsco.com

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Total Amount in Dispute:
$175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Roberts Companies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Roberts Companies

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5/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

4/18/2024

I have recently moved out from one of the apartment managed by RHB Management. I received my deposit back, but the cleaning fee was reduced by $175. I've lived there for about 5 years and I cleaned everything spotless, did not leave anything in unit. In addition, before I moved out, I painted the bathroom, kitchen, and all doors, and filled them cleanly without leaving even a single nail hole. In addition, the deposit was returned after more than a month, and I was not notified of any history of deducting the cleaning fee. Resolution Sought I would like to get full refund of $175.00 immediately.

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