Find a reputable business?

Complaints and Resolutions

The Rock-Royal Oaks Chevrolet complaints

Read Complaints File Complaint View Full Report

3417 Park Avenue
Paducah, KY 42001-9150 | Get Directions

(270) 908-4153

http://www.royaloakschevy.us

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$44,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Rock-Royal Oaks Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Rock-Royal Oaks Chevrolet

Sort by

7/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $44,000.23 Amount Settled: $0.00

Customer Complaint

6/26/2023

When I bought the car from them I was told that I had a one hundred and fifty thousand miles warranty but they changed me three thousand dollars for it also I was supposed to get a thirty day template but it is only good for one day I brought the car on the 12th and the plates expired on the 13th when I bought the car from them it was 27535.85 them they added three thousand dollars to the price but when it was all said and done the paper work says that I owe better than forty four thousand dollars the car is a 2021 Chevrolet equinox with sixty four thousand two hundred miles Resolution Sought Take the car back and return my down-payment

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile