The Ruckus Student Living complaints

We were informed a pipe bursted in our apartment 12/28/2022. We were told it was not that big of deal and we just had to give them consent to go into our apartment to take things off the floor so they could dry it. I got back to my apartment 1/1/2023. Not very many items had been taken off the floor and items had just been thrown in my bath tub. I had to clean my hard floor because there was water stains all over and maintenance had not cleaned it. I had to take everything off of my and 3 roommates floors. I contacted the apartment to let them know everything that had been happening. They told us the carpet need to dry for a week and to take everything off the floors. I slept on the coach for a week. They did not start drying the walls until January 7th. They told us our carpet would be cleaned on the 9th and to have everything out of our rooms completely. We did this and had to living in apartment with 4 people and a dog with nothing in our rooms and it all in the living room, kitchen, and one bathroom. They cleaned the carpets on the 1/12/2023. We still had fans in our apartment until the 1/19/2023. They did not fill in the holes until the week of 1/23/2023. They also tracked mud and dog poop all over the hard wood floor when doing so. They still have not completely filled in the holes to this day. We found mold on bedsheets. During all of this process they have told us false dates of when things were happening and we still have not received compensation like we were told. Resolution Sought We just want to have a free month off rent for each roommate in the apartment. At the very least I would take 2 weeks off of rent for each roommate. They are offering a free month off rent for people that were signing leases earlier and we couldn't even get a month off rent for an issues that was their fault that they did a bad job at solving.

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