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The Storepaperoomates Retail Market complaints

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16129 Coastal Highway
Lewes, DE 19958 | Get Directions

(855) 776-0346

https://retail-market.storepap...

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Total Amount in Dispute:
$329.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Storepaperoomates Retail Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Storepaperoomates Retail Market

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5/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $328.50 Amount Settled: $0.00

Customer Complaint

1/31/2023

I have ordered a product as attached below on 11th December 2022. due to a delay in the shipment, I asked them to cancel the order and do a refund to my account. they said they will do but I haven't got any response from the since then. I have many mails, tried calling them but no response. Below is the order details: Hi Sajo, Just to let you know — we've received your order #RM-1051, and it is now being processed: [Order #RM-1051] (December 11, 2022). Product Quantity Price, Bose Quietcontrol 30 Wireless Headphones, Noise Cancelling - Black - 1- $208.49, Subtotal: $208.49. Shipping: $69.90 via Express International (1 - 5 Days). Tax: $50.11, Payment method: Debit or Credit Card, Total: $328.50. Billing address; Venkateshwara Officers Colony, R K Puram, Flat #202, Mathrusri Abode, Secunderabad 500056, Telangana, India. Shipping address: Venkateshwara Officers Colony, R K Puram, Flat #202, mathrusri abode, Secunderabad 500056, Telangana, India. Thanks for using retail-market.storepaperoomates.com! The Storepaperoomates Retail Market, retail-market.storepaperoomates.com, A Storepaperoomates Company, Storepaperoomates, LLC, 16129 Coastal Hwy, Lewes, DE – 19958, USA. Resolution Sought I would like to get a refund, also for the time and resource I have wasted on this product and the store.

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