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The Tax Defense Group complaints

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1919 Williams Sreet Suite 210
Simi Valley, CA 93065 | Get Directions

(800) 903-5303

http://thetaxdefensegroup.com

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Tax Defense Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Tax Defense Group

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9/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

I retained The Tax Defense Group for help in resolving my tax debt. Initially, they asked for all necessary documents and information, which I provided for them in a timely manner and they did not deliver on any of their promises to decrease my tax debt, prevent wage garnishment and the filing of a lien against my property . I feel frauded and victimized by them. I found them to continuously stall the process, claiming they were at a standstill with the of resolving my debt as they requested the same documents that I provided to them more than once or they'd request different documents over a period of 3 years. They promised a period of resolution within 6 months and it didn't happen. I am out of my money as they didn't render any of their promised services that we agreed upon and that I payed for. I would appreciate any help you can render me to at least get my money back from them for services not rendered, seeing as I continue to have a tax debt, that has resulted in current wage garnishment, tax lien on my property and no decrease in my debt. Resolution Sought Give me back my money so that I can hire a more reputable company that will help me!

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