Find a reputable business?

Complaints and Resolutions

The Tree Maker complaints

Read Complaints File Complaint View Full Report

PO Box 128
Cedar Hill, TN 37032 | Get Directions

(866) 480-0202

http://www.thetreemaker.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$163.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Tree Maker closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Tree Maker

Sort by

12/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $163.00 Amount Settled: $0.00

Customer Complaint

12/1/2022

I placed an order 8 weeks ago and have not received my item. I have emailed the company numerous times with no response to my inquiries. I have also tried multiple times to call the company but there is no answer each time. I would like a full refund and to let the bbb know this company is unreliable and should not be allowed to do business online. Resolution Sought Give me a full refund.

Company Response

12/16/2022

Company states; Please be advised that the customer's order was shipped in 10 weeks and delivered, which was confirmed delivered on December 8th, 9:07am 2022. So therefore, we would consider this matter resolved. Thank you,

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile