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The Unlocking Company complaints

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26 Main Street
San Diego , CA 92109 | Get Directions

(619) 992-1353

http://theunlockingcompany.com

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Total Amount in Dispute:
$28.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Unlocking Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Unlocking Company

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5/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $27.99 Amount Settled: $0.00

Customer Complaint

4/22/2024

Sent threatening email saying if I try to get a refund my phone will be blacklisted want give a refund fraud site steal people's money Resolution Sought Refund my money.

Company Response

4/22/2024

Hello customer! I'm sorry if it came across that way, we would never harm a customers phone! We just deal with so many fraudulent purchases and scammers on a daily basis, we put warnings to anyone using stolen cards or phones to not purchase again. We take pride in our customer service and reputation, and have for over 14 strong successful years. If you give us your order number I would be more than happy to look up your order and take care of this. I hope you are having a fantastic day and God bless! TUC Family

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