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The UPS Store complaints

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25920 Iris Avenue #13
Moreno Valley, CA 92551 | Get Directions

(951) 242-6300

http://www.locations.theupssto...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The UPS Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The UPS Store

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9/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

I purchased a book June 2022. and it was shipped out on June 8 and it was she received at the UPS store on June 10th. we were out of the state and did not retrieve our mail from the UPS store until June 22 I called on June 22 and the gentleman said oh someone picked it up on June 18 and I said that is incorrect you almost gave the book or the package to someone else we were not in the state so it's just my husband and I we did not pick up the information for two weeks the gentleman gave me the runaround the same gentleman he would always say oh I told the manager about if she's not here she's never in the office she's never in the store eventually I asked about another manager why she's not there he said he spoke with him as well this has been going on too long this is not fair this is not right I called today which is August 4th The gentleman is gonna tell me someone else got the book got my package it's not my fault it's not the senders fault is the UPS store park they have incompetent workers and I have been experiencing this for quite a number of years now this doesn't make sense I talk with someone today and they're saying oh well somebody has a key and wait in your box in apparently got your packages and I'm telling this fool that there's only my husband and I and I told him well maybe you're incompetent workers might've put a slip in the wrong box if you're saying that it was picked up you need to know who picked it up because we did not I want to file a complaint that Resolution Sought I would like for the UPS store number went to offer an apology and then I would like for them to either locate who handled that package at that time and I would like for them to reimburse me of the $40 that I spent on the book immediately.

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