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The UPS Store complaints

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1872 Lexington Avenue
New York , NY 10035 | Get Directions

(212) 876-1900

https://locations.theupsstore....

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Total Amount in Dispute:
$161.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The UPS Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The UPS Store

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5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $160.87 Amount Settled: $0.00

Customer Complaint

4/17/2024

So I shipped a package on the 14 March they told me it will get there on the 18 of March I said ok his birthday is the 19th, Next time I checked it said 21 March it got to Anguilla the 30th of March I went for my refund because they guarantee their delivery the guy was rude and he said they don't do that o said I read it in your rules he was very rude to me Resolution Sought I need my money back I have all the proof ins my phone

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