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The UPS Store #2653 complaints

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1205 South Air Depot
Midwest City, OK 73110 | Get Directions

(405) 736-6100

http://theupsstore.com

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Total Amount in Dispute:
$1,387.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The UPS Store #2653 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The UPS Store #2653

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2/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,386.96 Amount Settled: $0.00

Customer Complaint

1/6/2026

In August 2024, I dropped off a package at this UPS Store location. Store staff created a USPS Priority (Air) shipping label, accepted the package into their custody, and processed the shipment with a declared value of $1386.96. I received a receipt for this transaction. The package was never delivered, and no USPS acceptance scan was ever recorded. Since September, I have repeatedly contacted the store seeking assistance and resolution. During these communications, I specifically requested video footage or documentation showing USPS taking custody of the package, as this would establish proper tender to the carrier. Despite these requests, the store has been unable or unwilling to provide any proof that USPS ever received the package. Because the UPS Store accepted my property and payment, a duty of care existed to ensure proper transfer to the carrier. The failure to provide proof of custody transfer, combined with the loss of the package, has resulted in a financial loss equal to the declared value. Resolution Sought I am seeking reimbursement of $1386.96 for the lost shipment. I have attempted to resolve this matter directly with the store for several months without success and am now filing this complaint to seek formal resolution.

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