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The UPS Store #3491 complaints

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289 Jonesboro Road
Mcdonough, GA 30253-3725 | Get Directions

(770) 898-2346

http://www.locations.theupssto...

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Total Amount in Dispute:
$144.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The UPS Store #3491 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The UPS Store #3491

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7/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $144.32 Amount Settled: $0.00

Customer Complaint

6/19/2023

I went to UPS STORE 3491 where my package was shipped from on 6/9/2023 by NDA ( Next day air). Tracking # 1Z21X59W4460431265 is claiming incorrect address which is a lie they want to use to get out of being accountable. I followed up with UPS over 20 times to resolve this matter. I explained that the delivered to address is correct and it DOES NOT have a suite and or apt #. They just will not admit fault . Then they say just call the store they will disburse refund. I contacted store 3491 and spoke with Dharmendra who sent me an email showing he requested refund . I can't understand why a billion dollar company would try to keep $144.00 which is hard for regular people to lose. Resolution Sought I just want my refund.

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