Complaints for The Urban Group, LLC in Palm Desert, CA

77-564 Country Club Drive Suite 113
Palm Desert, CA 92211 | Get Directions

(760) 404-1438

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges she was solicited to invest in a community re-development project for $75,000. After paying the money, she changed her mind when her attorney advised her that the investment did not provide tax shelters as represented, and the company had not fullfilled their obligations to the investor as outlined in their letter of intent. The complainants requests for a refund were allegedly not responded to.

The company responded to the complaint by issuing a refund.

Complaint Closing Statistics

0 complaints against The Urban Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Urban Group, LLC complaints