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The Walt Disney Company complaints

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500 South Buena Vista Street MC 9722
Disney Productions, CA 91521 | Get Directions

(818) 560-1000

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Total Amount in Dispute:
$26.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Walt Disney Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Walt Disney Company

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8/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $26.00 Amount Settled: $0.00

Customer Complaint

6/20/2022

This whole situation concerns both my husband and I. To begin, we ordered National Geographic Little kids for our household. This bill had been paid and we didnt renew. Instead, we ordered this same magazine for a neighbor girl as a present and sent the subscription amount, I believe of $26.00 in with the form provided. We had it addressed as from us to her, but we always received them, not her, which we also couldnt understand. Now, we have just finished with our 3rd phone call with them, after receiving another magazine in the mail today. During the 2nd call we found out, they had 2 accts going 1 in each of our names-Wendy Appel and Roger Appel l. As per the 2nd phone conversation with them, after receiving another bill, this was figured out, but I told them we had 1 acct and this bill has been paid. I was assured this misunderstanding had been taken care of, both our names were cancelled out for any further subscriptions, and we owed nothing further. Today, my husband just called them for the 3rd time and the lady just wanted to argue with him. All we want is to be completely canceled from them and receive no more bills or magazines. This is the 3rd time we've tried to get this whole ordeal taken care of, but its impossible for us. Please help! Resolution Sought Please cancel out both of our names, for these subscriptions, and please do not bill us anymore.

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