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The Water Guys complaints

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1809 West Frankford Road Suite 160
Carrollton, TX 75007 | Get Directions

(844) 462-3489

http://www.shopwaterguys.org

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against The Water Guys closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against The Water Guys

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9/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

8/29/2023

This punk company is not really a water company. They keep your money and never answer phone calls, they never deliver a product, but yet, they have a commercial on You Tube. I rested a Zero water product and they never delivered, it's been over 2 years and they kept my money. Resolution Sought I want my refund and their commercials off the sir.

5/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $69.95 Amount Settled: $0.00

Customer Complaint

4/16/2021

Hi, I bought a product from the water guys and have not receive the item. I bought it on Jan 16th, ORDER #48773. The item has not even been sent to me and they don't want to refund it either. I don't want store credit since I bought something else already. This is from their website How can I cancel my order? Once an order has been placed, your item will automatically be ordered and shipped as soon as possible. Therefore we are only able to cancel orders within 12 hours of your order being placed. Unfortunately, we are unable to cancel orders that are requested after this time period. If you would like your money refunded, you must send the product back to us once you receive it. The product must be sealed and unused. I appreciate any help with this inconvenience. Thank you Resolution Sought I just want my money back. I paid promptly. Don't understand why they don't want to refund if they have not even send my items.

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