Complaints for The Wheel and Tire Club, Inc. in Fullerton, CA

1301 Burton Street
Fullerton, CA 92831 | Get Directions

(800) 901-6003

http://www.discountedwheelware...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they place orders with the company which are never received arrive late or are the incorrect model or size for their vehicle. Other customers complain the company fails to issue refunds on returned merchandise and refuses to refund shipping costs even when items are delivered defective or are incorrect for the customer's vehicle. Some customers report dissatisfaction with the company's policy on re-stocking fees. Customers do not feel the re-stocking fee is justified or warranted when resulting from delivery errors by the company.~~The company responds to some complaints by explaining their policies issuing refunds or partial refunds or by disputing the complainants allegations.

Complaint Closing Statistics

1 complaints against The Wheel and Tire Club, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Complaints and Resolutions

The Wheel and Tire Club, Inc. complaints