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The Yankee Candle Company, Inc. complaints

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16 Yankee Candle Way
South Deerfield, MA 01373 | Get Directions

(413) 665-8306

http://www.yankeecandle.com

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Total Amount in Dispute:
$72.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against The Yankee Candle Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against The Yankee Candle Company, Inc.

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11/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $56.00 Amount Settled: $0.00

Customer Complaint

10/22/2024

I never received my order. I texted them. They said should be on its way. So I still haven't received it. I ordered iton10/1/24. Still nothing it's now 10/22/24. Tracking says it was delivered it was delivered on 10/17/24. That is not true. I am always home. Resolution Sought Stop the company from reaping people off. I am on a fixed income. I can't afford it be scammed. I would also like my money back. If at all possible. Thank you

10/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

9/17/2024

I received a notice that my order was delivered however I could not find it. Turns out it was delivered to the wrong house. I have a picture of where it was delivered. My porch is red. Resolution Sought I want my candle delivered to me.

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