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TheDrop.com complaints

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10300 West Charleston Blvd. Suite 13
Las Vegas, NV 89135 | Get Directions

(833) 420-2704

https://thedrop.com/

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Total Amount in Dispute:
$115.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TheDrop.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TheDrop.com

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8/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $115.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

I ordered 1 hat and as pair of tennis shoes on or around July 14th from TheDrop.com. I paid with my debit card. I received a confirmation receipt of the transition and tracking numbers. I also applied for alerts letting me know the transition status of my items. Well I received my first alert Friday July 8, saying that the status has been changed to shipped. I then take it upon myself to track my order through TheDrop.com carrier-USPS/ UPS. And when I did I noticed that USPS/UPS DID NOT have possession of the either package yet they're showing to be delivered on July 17th which is a Sunday & July 18th. Resolution Sought I would really like the merchandise that was advertised and was agreed upon for my purchase. But a refund would be great also if all else fails.

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