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Thein Well Company complaints

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11355 Highway 71 NE
Spicer, MN 56288 | Get Directions

(320) 796-2111

http://www.theinwell.com

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Total Amount in Dispute:
$446.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Thein Well Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Thein Well Company

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7/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $446.23 Amount Settled: $0.00

Customer Complaint

6/11/2021

We called and asked for a service call. We were told someone would call us back to set it up next day which would have been a Friday. Never got a call so went about the weekend come Monday. I get a call well be to your house around this time. I said I'm not home had appt and I was suppose to get a call to get up a time. Guy got mad and said ok well try later. So then no call for a day and Wednesday came and same thing well be out this morning. Again I said i won't be home you can just assume I'm going to be home when you want to come. So we set it up for the afternoon. They came out for not even a half hour fix a 5 dollar part. So our bill comes and my husband called about why the bill was over 400 for a service check and they were here 20 minutes max. and the guy said we were charged for 2 guys commning and they were here for 2 hours. We said they were here not even a half hour and we didn't ask for 2 guys we just wanted a service check. So after my hubby talking with the guy they agreed to pay 300 something and he would send a new statement well then he never sent a new statement and he was also suppose to call back and never did so over a month later almost 2 months we get a bill in the mail today 6/10/21 and the price was never dropped and now a late fee. So I called to ask about it and said what happened before and I was hung up on and when called back kept getting hung up on. Resolution Sought They can either dropped the price like agreed or dropped the whole price. We were lied to and then when called to inquire about it I get hung up on. That is not professional at all. I have phone calls etc to prove when called etc. And will be willing to have the conversations pulled to prove.

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