Find a reputable business?

Complaints and Resolutions

Thermal Construction Inc complaints

Read Complaints File Complaint View Full Report

33700 Lakeland Blvd
Eastlake, OH 44095 | Get Directions

(440) 946-1007

http://www.thermalc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$313.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Thermal Construction Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Thermal Construction Inc

Sort by

4/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $313.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

My company, Galaxy Contracting LLC. Was hired by Thermal Construction inc. to perform a complete siding tear off and vinyl siding replacement. This included all new fascia and rake metal, all new window wrap, four window build outs, gutters removed and reinstalled, the complete outside of the house to be made new. On February 19th 2022 I was given a rate sheet, by Thermal, of the rates they would pay and we agreed. During the job there were major complications due to the company manager, Mr. Edward Keyse , telling me to do something the homeowner did not want. The homeowners were very upset and I agreed to do the windows the way the homeowners wanted for free since Edward would not pay us to do them right. We had also previously agreed to use thermal Constructions company van as a dump. The van broke down and Edward forced us to take our personal vehicles to pick up material he failed to order and also to dump multiple loads of trash, but we had no choice he was not going to do anything for us even though it is in all sub-contractor agreements that the subcontractor is NOT ever responsible for material pick-up/delivery or using our vehicle to dump, or be responsible for dump charge. We did what we had to do to make the homeowners happy despite what Edward was doing to us and making us pay out of pocket for. I knew he would not want to pay for anything he made us do so I charged him very low rates to avoid conflict. Mr. Keyse failed to pay the entire amount, I have more to sa Resolution Sought Whatever is necessary so this does not happen to any other company in the future. Legal action will be taken if the money is not paid in 30 days.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile