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Think Tech Sales LTD complaints

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625 South Prospect Avenue
Itasca, IL 60143 | Get Directions

https://www.thinktech.global/

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Total Amount in Dispute:
$436.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Think Tech Sales LTD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Think Tech Sales LTD

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5/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $88.93 Amount Settled: $0.00

Customer Complaint

4/26/2022

The product received is not as advertised! Resolution Sought I will send the product back for a full refund after you confirm that is the correct procedure. If not, lpease inform me what the procedure is and I will follow your instructions..

1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $103.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I ordered a double wireless booster kit, PHor 4, and immediately attempted to cancel it when the order confirmation indicated it could take until February to send. I was in immediate need so I purchased an alternative. I have emailed countless times and the only two responses had nothing to do with my request. I want my money back and I want to return the units they ultimately delivered after I purchased another. Resolution Sought Refund of the purchase and free postage return of units sent.

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