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Thompson's Used Auto Parts complaints

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9 Ridgecrest Drive
Fountain Inn, SC 29644 | Get Directions

(864) 862-2891

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Thompson's Used Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Thompson's Used Auto Parts

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11/2/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/15/2023

I bought a vehicle from them less than 30 days ago. I paid $2000 for the car and was told nothing was wrong with it. Yesterday the starter almost caught fire with my kids in the vehicle because it got stuck and would not cut off also the fuel pump has went out. So the starter and fuel pump went out at the same time in less than a month of me purchasing the vehicle. Resolution Sought Fix the vehicle or return my money.

Company Response

10/9/2023

Company states; This customer drove the car and signed an "As Is" form taking responsibility on a used car. We did not offer a warranty nor will not pay for any maintenance.

Customer Rebuttal

10/23/2023

I am not satisfied at all. Yes I drove the car but was only allowed to drive from 1 driveway to the next on a very small dark back road because they had no insurance on the vehicle. I did sign an as is but I was also told that the vehicle had no issues. The cars front in is so messed up that I've been through 8 tires even after a front end alignment. There is a serious oil leak which we have been unable to find. I've replaced the starter already. The door locks don't work. The headlights keep blowing I've replaced the same bulb 3 times already. It has some serious wiring issues.

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