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thredUP, Inc complaints

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969 Broadway, Suite 200
Oakland, CA 94607 | Get Directions

(415) 402-5202

http://thredup.com

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Total Amount in Dispute:
$362.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against thredUP, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against thredUP, Inc

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $61.90 Amount Settled: $0.00

Customer Complaint

2/26/2024

This company was supposed to give me a refund for an order I placed December 22, 2023. Order HJL2KSXJQ5T6. I reached out to them multiple times about this after noting that the item I returned was delivered back to them on January 23, 2024. The last email I got from them was February 14, 2024, stating that the refund would be in my account between 2 to 3 business days. I then reached out to them after this and I have had no response. I would like to get a refund for my order plus tax which is what the amount I'm asking for reflects. Thank you. Resolution Sought Refund for the product I returned.

2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

This company is criminal. They post false information regarding clothing quality in order to create a sale to buyers or in reverse they state that clothing of the sellers is in worse quality and therefore offer less money. They are offering Pennie's to customers items in which they are selling for a large profit. They need to be shut down. Resolution Sought Please conduct an investigation regarding the quality of products. They are using false advertisement and taking advantage of customs both buying and selling.

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