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Thrifty Car Rental, Inc. complaints

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1833 South Morgan Road
Oklahoma City, OK 73128 | Get Directions

(800) 334-1705

http://www.thrifty.com

For business hours contact (800) 334-1705

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Total Amount in Dispute:
$6,993.00

Total Amount Settled:
$195.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

18 complaints against Thrifty Car Rental, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

18 complaints against Thrifty Car Rental, Inc.

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4/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

Returned rental car, the attendant gathered the mileage and asked if everything was ok with the rental. I said yes and went on to my flight. The next day I had an email receipt with $400 cleaning fee. Resolution Sought Refund the smoking charge

4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $13.15 Amount Settled: $0.00

Customer Complaint

3/15/2024

They are trying to charge me for fuel 6 days after we returned vehicle I over filled the tank till gas was running out the top of gas fill I asked on return if everything is OK they said yes now they hang up the phone on me send will not answer. Resolution Sought I want this theft off my money returned.

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