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Thrifty Car Rental, Inc. complaints

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1833 South Morgan Road
Oklahoma City, OK 73128 | Get Directions

(800) 334-1705

http://www.thrifty.com

For business hours contact (800) 334-1705

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Total Amount in Dispute:
$7,927.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

15 complaints against Thrifty Car Rental, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

15 complaints against Thrifty Car Rental, Inc.

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3/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $296.50 Amount Settled: $0.00

Customer Complaint

2/27/2025

Charged me additional coverage after i verbally stated "I deny those additional coverages and charges" multiple times. I asked the desk associate if she was charging me additional when she asked for my card, as I already pre paid for the reservation and coverage, she replied "no" and that she just didn't my card for security deposit. When I gave her my card she did charge my card for additional charges and coverages after I already denied those charges. I didn't see it until she gave me my receipt. When I tried talking to a different desk associate she said there was nothing she could do about it since I technically already purchased the rental and they already charged my card. I was wrongfully charged almost $300 for additional charges that I specifically stated I did not agree to. Resolution Sought Refund me the additional charges amount of 296.50

3/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $747.12 Amount Settled: $0.00

Customer Complaint

2/20/2025

Back in July I had rented a car for June 19. I also had a flight also for that day. My flight was canceled so I called dollar rental car and explained to them that my flight was canceled due to the Microsoft outage and if I canceled my car rental would I be reimbursed due to the outage. I was told yes since it was not my fault. I contacted them on 3 separate occasions saying my rental was canceled and I would be reimbursed. I finally was able to get another flight for a couple days later so i went ahead and rented another car through dollar rental car. I kept calling dollar rental and Expedia to find out why I had not received my refund and I was told my rental was never canceled. Finally and several emails and calls to Expedia and dollar rental car I was told I would receive my refund and still have not received it. Resolution Sought I would like a refund or some kind of credit

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