Find a reputable business?

Complaints and Resolutions

Thrive Market complaints

Read Complaints File Complaint View Full Report

4509 Glencoe Avenue
Marina Del Rey, CA 90292 | Get Directions

(866) 419-2174

https://help.thrivemarket.com/...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Thrive Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Thrive Market

Sort by

5/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

4/15/2024

They charged me extra year of membership against my will. I called to cancel the membership after my first order and they confused me with some coupon, which apparently invalidated my wish for canceling. The membership. Therefore they have been charging me automatically for the membership, even though it is clear that I don't use their service at all, for years. When I called to ask why my subscription was renewed again they said it is their policy to renew a subscription for the next year if I accept a coupon. This was not communicated to me. Otherwise I wouldn't have accepted a coupon. This a predatory practice. They are ripping people off, confusing them with their offer and lying to the customers. They refuse to refund my money even though clearly I haven't used their website/app and I only ever ordered from them once in 2023. They are making me keep the membership until 2025 without even a partial refund. They are predators! Resolution Sought I want my membership fees back for those years in which I didn't use their service.

2/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $59.95 Amount Settled: $0.00

Customer Complaint

12/30/2021

I was charged 59.95, but I had never placed an order recently. Tried calling, but was disconnected. I also tried to text, but no response. I expected to speak with some right away or at the very least someone should have responded to my text. Thrive Market has not responded to me. Resolution Sought I expect Thrive Market to credit my account 59.95

Company Response

1/21/2022

Company emailed stating: The charge is a membership fee which is collected at sign up at Thrivemarket.com. We state this in our sign up funnel and a confirmation page with terms is shared before the user can proceed to shop on our website. We also fully outline how membership works in our terms of service. When the membership expired, the customer did not contact us, and the membership was renewed as stated in all previous messaging. The customer associated with this complaint holds two accounts with us. One without an active membership under the email @att.net and the other with an active membership under @gmail.com. This user contacted us via text message on 12/30/21 where they engaged in conversation with more than one of our agents. The user provided the inactive email when requesting to cancel their membership as they claimed to have submitted a complaint to the Better Business Bureau since they were under the impression that they did not have an active membership. One of our agents shared that the account provided was incorrect and identified the correct email address for the user who then stopped responding to the text thread. Please see the attached transcript. Membership fees once collected are non-refundable as outlined in our terms of service. We have canceled the automatic renewal of this user's account to prevent any new charges and they are free to use the membership for the duration of the current term.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile