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Thriveworks Counseling & Psychiatry Charlottesville complaints

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2300 Commonwealth Drive Suite 100
Charlottesville, VA 22901 | Get Directions

(434) 205-6776

http://www.thriveworks.com/cha...

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Total Amount in Dispute:
$380.00

Total Amount Settled:
$380.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Thriveworks Counseling & Psychiatry Charlottesville closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Thriveworks Counseling & Psychiatry Charlottesville

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5/1/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $380.00 Amount Settled: $380.00

Customer Complaint

4/4/2024

It is Mental health and emotional well being for individuals struggling with these conditions. I followed through each and every appointment, never cancellation ng. When therapist released me (therapy over and done, completed, they charged me $380.00. I have an email from my therapist stating, I should never been charged. Resolution Sought I want my $380.00 returned to me on my terms. They cannot return it to my bank account, because it was closed because of this charge. I have ALL necessary documentation.

Company Response

5/1/2024

Per consumer: I received a refund two days ago.

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