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Thumbtack complaints

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360 9th Street
San Francisco, CA 94103 | Get Directions

(866) 501-5809

http://thumbtack.com

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Total Amount in Dispute:
$4,004.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Thumbtack closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Thumbtack

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7/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $209.00 Amount Settled: $0.00

Customer Complaint

6/6/2024

Scared me on job leads & opportunities whereas they charged me although I never got any jobs , and also passed on jobs they sent which was impossible to do . After the fact that I did some research and read Thumbtacks reviews to see how they are scamming customers like myself . . The 6 leads they sent were all very suspicious. Also the Customer Service is ridiculous due to they have no live agents to help you through correcting this bogus act of robbery. Resolution Sought To refund my $209 ASAP , so I can start moving forward in my small business that Ian starting 4Ever4Life PhotoBooth

4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

This business charges you for leads and you never talk with these people and you get charged. Resolution Sought Money back.

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