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Thumbtack, Inc. complaints

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1355 Market Street, Suite 600
San Francisco, CA 94103 | Get Directions

(415) 992-3103

http://www.thumbtack.com

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Total Amount in Dispute:
$205,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Thumbtack, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Thumbtack, Inc.

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2/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

1/13/2025

I was. Signed up for a app unknowingly and they took $250 of my hard earned money from me they took more of my money than I got for idk what! I couldn't afford to make it to my mother's funeral!! When they stole my money for a app I don't use and didn't sign up for after arguing with these low life's for days they refund me 109 of my $250 back on to the app I don't use! Where I can only gig it right back to them Resolution Sought Give me my money back all $250 back on to my card and pay me for pain and suffering for missing my mothers funeral

2/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

2/3/2024

Late in July 2023, we used Thumbtack online services to find a verified, reliable, professional contractor for a home renovation project in our area. Thumbtack gave us several leads for professional contractors to initiate contact, and we interviewed several and received their estimates for the project. We hired Mr. F—a contractor advertised as a verified "Pro" in the Thumbtack platform service. In our interview with Mr. F, we explained our situation as newcomers to North Carolina and first-time homeowners. After giving us his estimate, he assured us he would take care of all the details, such as permit requests, drawing plans, purchasing materials, and carrying out the project to completion; he demanded half of the project costs to start up. We paid the contractor $ 6,500 upfront on August 2023, expecting him to start working immediately. He showed up with some materials that he delivered to our garage, and then he left, never to return to complete the project, and failed to refund our money. We exhausted every legal resource, including taking him to a small court. However, the case was dismissed due to a lack of address to serve the summons. All the Pro" info Thumbtack gave us for this individual was fictitious. He disappeared with our funds. In October 2023, we agreed to Thumbtack's mediation process with Mr. F. As a result, we were adjudicated $5,000 - the total amount of the money we paid. Unfortunately, the mediation is unenforceable due to lack of business address. Resolution Sought Repay all the costs incurred due to their negligence and false marketing advertising. Honoring their advertised guarantee for a full money-back refund if any problem or bad job for the contractor results in damages.

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