Thumbtack, Inc. complaints

Late in July 2023, we used Thumbtack online services to find a verified, reliable, professional contractor for a home renovation project in our area. Thumbtack gave us several leads for professional contractors to initiate contact, and we interviewed several and received their estimates for the project. We hired Mr. F—a contractor advertised as a verified "Pro" in the Thumbtack platform service. In our interview with Mr. F, we explained our situation as newcomers to North Carolina and first-time homeowners. After giving us his estimate, he assured us he would take care of all the details, such as permit requests, drawing plans, purchasing materials, and carrying out the project to completion; he demanded half of the project costs to start up. We paid the contractor $ 6,500 upfront on August 2023, expecting him to start working immediately. He showed up with some materials that he delivered to our garage, and then he left, never to return to complete the project, and failed to refund our money. We exhausted every legal resource, including taking him to a small court. However, the case was dismissed due to a lack of address to serve the summons. All the Pro" info Thumbtack gave us for this individual was fictitious. He disappeared with our funds. In October 2023, we agreed to Thumbtack's mediation process with Mr. F. As a result, we were adjudicated $5,000 - the total amount of the money we paid. Unfortunately, the mediation is unenforceable due to lack of business address. Resolution Sought Repay all the costs incurred due to their negligence and false marketing advertising. Honoring their advertised guarantee for a full money-back refund if any problem or bad job for the contractor results in damages.

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I am utterly dismayed and deeply disappointed with Thumbtack's deceitful practices and their audacity to take money from me without providing the promised services. Today, I am taking a stand against this fraudulent behavior and reporting them to the Better Business Bureau. I had entrusted Thumbtack to connect me with reliable service providers, but they failed miserably. Not only did they fail to deliver on their promises, but they also went ahead and charged my account without providing any viable solutions or services in return. Their customer service has been nothing short of appalling, brushing off my concerns and ignoring my pleas for a refund. It is clear that they have no intention of addressing their wrongdoing, leaving me with no choice but to escalate the matter. As I compose my complaint to the Better Business Bureau, I am detailing every aspect of my harrowing experience. From the initial engagement to the frustrating interactions with their support team, I am presenting an accurate and transparent account of the entire ordeal. My hope is that the BBB will take this matter seriously and hold Thumbtack accountable for their unscrupulous practices. No consumer should have to endure such treatment, and I am determined to shed light on their deceptive business tactics. I am confident that by reporting Thumbtack to the Better Business Bureau, I am taking a step towards seeking justice and preventing others from falling victim to their dishones Resolution Sought Reevaluate their business policies and practices, value the service professionals and lower the overall prices. Create a subscription instead of paying for each lead.

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