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Thunder Guns USA complaints

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501 Kingston Avenue
Daytona Beach, FL 32114 | Get Directions

(386) 255-7860

http://thundertactical.com

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Total Amount in Dispute:
$430.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Thunder Guns USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Thunder Guns USA

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1/17/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $430.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

Purchase on gunbroker. Never received anything but the run around from both. Resolution Sought Refund

Company Response

1/4/2022

Are you sure you have the right company? We haven't had anything listed / sold on GunBroker in OVER 90 days. We also don't have any emails or voicemails from you regarding this issue, and I don't see you in our system by name or email address regarding any orders from you.

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