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TicketSales.com complaints

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3824 Cedar Springs Road #801-4866,
Dallas, TX 75219 | Get Directions

(888) 729-4718

https://www.ticketsales.com/

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Total Amount in Dispute:
$1,742.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against TicketSales.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against TicketSales.com

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $741.54 Amount Settled: $0.00

Customer Complaint

2/8/2024

I went to their website (2/5/24 approximately 8pm cst) at ticketsales.com and picked out two tickets to the Lynard Skynard and ZZ Top concert to be held at Simmons Arena on April 18, 2024. The cost of the tickets were clearly show to be two tickets for $277 each. I agreed to the price and submitted my credit card information. After my credit card was charged the charge was $741.54 (or $370.77 each; Order# 61402870) No where and at no time time were additional fees displayed and I had no idea about the substantial fees (upcharge) that would be added to the order. I was mislead and defrauded with misleading and erroneous information. The next morning (2/6/24 at 8:11 CST) I called Ticketsales.com (1-888-729-4718) and talked to a person named Gred. He said that would not cancel the order and that all sales were final. I explained that the concert was almost 2 1/2 months away and that the transaction only was a few hours ago. I also explained the deceptive practice of not revealing the "real" charges that would be charged to my credit card. I was told the charges would be $554 (2 at $277 each) and was charged an additional $180 fee that was not disclosed until after the purchase was final and could not be cancelled. All this was to no avail. I will be disputing the charge with my credit card company due to the deceptive business practice and undisclosed "substantial" additional fee. Resolution Sought Refund of my money

10/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

9/29/2022

I went on line to order a ticket from the sf playhouse theater. I ordered a $75 ticket. I was given a ticket for $103 . When I called back to complain about the discrepancy, I was told I had made the sale through a secondary company called ticketsales.com and they had no information about my sale, nor could they reimburse my money because they did not have my money! I maintain this transaction was a fraulent one perpetuated by ticketsales.com. I called the sfplayhouse telephone number; no one advised me that I was in fact communicating with ticketsales instead of the playhouse!!! That is fraud!!! Resolution Sought Reimburse my $103 dollars and give up the fraulent skam ticketsales is perpetuating!!

Company Response

9/30/2022

Thank you for reaching out to us. We have been in contact with our customer via email and offered an amicable resolution. At this time, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance. Regards, TicketSales.com

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