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TicketsOnSale.com complaints

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4925 Boonsboro Road
Lynchburg, VA 24503 | Get Directions

(888) 684-3582

http://www.ticketsonsale.com

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against TicketsOnSale.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against TicketsOnSale.com

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5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

They do not verify their sellers information. I bought parking that was advertised at 1 mile but turns out it's actually 1.6 miles. When I asked for a refund they refused and said the seller lists the distance so it's not their responsibility Resolution Sought Refund and sue

8/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $22.56 Amount Settled: $0.00

Customer Complaint

8/1/2023

I purchased a concert ticket for $46.00. The order total just said "QTTY: 1 × $46.00 - PROCESS ORDER" I clicked accept & then it came back with my confirmation/receipt & I was charged $68.56. They never once stated I would be charged extra or how much. This is shady & unfair. Resolution Sought Prove that they informed me beforehand of those additions charges or give me my money back.

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