Find a reputable business?

Complaints and Resolutions

TicketsOnSale.com complaints

Read Complaints File Complaint View Full Report

4925 Boonsboro Road
Lynchburg, VA 24503 | Get Directions

(888) 684-3582

http://www.ticketsonsale.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$9,509.00

Total Amount Settled:
$717.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

15 complaints against TicketsOnSale.com closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
13	Unanswered

15 complaints against TicketsOnSale.com

Sort by

5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

They do not verify their sellers information. I bought parking that was advertised at 1 mile but turns out it's actually 1.6 miles. When I asked for a refund they refused and said the seller lists the distance so it's not their responsibility Resolution Sought Refund and sue

8/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $22.56 Amount Settled: $0.00

Customer Complaint

8/1/2023

I purchased a concert ticket for $46.00. The order total just said "QTTY: 1 × $46.00 - PROCESS ORDER" I clicked accept & then it came back with my confirmation/receipt & I was charged $68.56. They never once stated I would be charged extra or how much. This is shady & unfair. Resolution Sought Prove that they informed me beforehand of those additions charges or give me my money back.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile