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Tiktok complaints

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5800 Bristol Parkway Suite 100
Culver City, CA 90230 | Get Directions

http://www.tiktok.com

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Total Amount in Dispute:
$35,434.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

17 complaints against Tiktok closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
17	Unanswered

17 complaints against Tiktok

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12/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $37.50 Amount Settled: $0.00

Customer Complaint

12/4/2025

My son used my cash app debit card and purchase a item from TikTok. Upon receiving we immediately contacted Tiktok requesting a refund and shipping label. I mailed the item back and have requested several times my refund. They have not comply to my request. The merchandise was never opened and original package. Resolution Sought I would like you assist with getting my refund back. Tiktok has both merchandise and my money.

12/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

12/3/2025

I am filing a complaint against TikTok regarding the wrongful banning of my TikTok account @chinese_giral_7 and the company's refusal to release over $16,000 USD in earned affiliate commissions. My account was banned approximately five months ago for a vague claim of "Integrity and Authenticity – Misinformation." TikTok has provided no evidence, no specific example of content, and no detailed explanation for the ban despite multiple requests. More importantly, TikTok has withheld $16,000 in matured, fully earned affiliate commissions, which were generated before the account was banned. According to TikTok's own affiliate terms, matured commissions are not forfeited unless fraud is proven. TikTok has produced zero evidence of fraud, deception, or improper activity. Despite numerous attempts to contact support, TikTok has repeatedly provided generic, copy-and-paste responses and has refused to address the issue of the unpaid funds. They have neither justified the ban with evidence nor explained why the earned income is being withheld. At this point, TikTok is illegally withholding earned income and refusing to provide transparency or due process. Resolution Sought I am requesting: Immediate release of the $16,000 USD in matured affiliate commissions earned prior to the account ban. A written explanation and specific evidence of the alleged "misinformation" violation that was cited as the reason for banning the account. A proper review by a supervisor or compliance representative, not an automated or template response. I am not contesting TikTok's right to moderate accounts— My complaint is that TikTok is withholding money already earned, without

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