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Tiktok complaints

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5800 Bristol Parkway Suite 100
Culver City, CA 90230 | Get Directions

http://www.tiktok.com

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Total Amount in Dispute:
$575.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Tiktok closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Tiktok

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5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

I ordered an assortment of items from the TikTok shop. They fulfilled my 25 dollar order but took 172.56 out and have refused and denied taking the money out of our account.. I have tried to contact the company multiple times for this one item but have been given the same answer every time.... to use another card. Resolution Sought We would like the item.

5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

As a loyal user of TikTok, I am extremely disappointed and frustrated with the way my account, puffcest, has been wrongfully banned from the platform. I have been a member of the TikTok community for a long time and have never encountered any issues until now. It is beyond belief that my account, which I use for my business, has been banned for allegedly violating the youth and well-being policy. I have carefully reviewed the policy and have found no evidence of any violation on my part. Despite this, TikTok has refused to listen to my appeals and has stopped responding to my emails. Not only is puffcest banned, but all of my other accounts have also been banned by TikTok. This has significantly affected my business, as I rely heavily on TikTok to promote my products and reach a wider audience. In fact, I have even paid money to TikTok to have my videos promoted and get better reach. It is unfair and unacceptable that I am being punished for something I did not do, and that too, without any warning or explanation. What is even more frustrating is that TikTok has refused to provide any sort of response or assistance in this matter. I have sent multiple emails and have tried to contact them through various channels, but to no avail. They have completely ignored my efforts to reach out to them and resolve this issue. I have even provided proof of my age, proving that I am well above the minimum age requirement to use TikTok, but they have chosen to ignore it. Resolution Sought Being unbanned

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