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http://www.tiktok.com

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Total Amount in Dispute:
$36,523.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

20 complaints against Tiktok closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
20 Unanswered

20 complaints against Tiktok

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10/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

9/22/2026

I purchased five items from tick tock shop. I paid their delivery fees plus paid for the items. They decided to use Gofo Express delivery. Gofo Express delivery never delivered my packages to me. They delivered one package not five like I purchased just one. And they delivered it to the lobby of my apartment building. My apartment building is one block long it stretches from San Gabriel avenue to River avenue. My apartment building is four stories high. I live on the 4th floor in the middle between San Gabriel and River avenue. Where this delivery company left one package not five. And there's no way I'll five items could fit in that one package. They left it in the lobby of my apartment building next to the doorway to the underground parking. There's a proof of delivery photo that plainly shows the man's hands pointing at the package sitting on a shelf in the lobby next to the doorway for the underground parking. Now mind you this is government housing better known as the projects. Where this delivery company left my package is a half a block away from me and four floors down. I'm a disabled senior citizen who uses a walker or a wheelchair. My understanding is the package should have been delivered to me to my apartment where we have cameras if anyone would have took in my package it would have showed on camera. But no they did not put it at my door they left it in the lobby on the first floor next to the door wait for the underground parking. It was stolen Resolution Sought I'd like my packages replaced and delivered to me not to the lobby a half a block and four floors down for me it should be delivered to my doorway my apartment 415

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9/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/12/2026

A couple months ago or so, my account of 20k followers (@chartersamster) was banned for "multiple Community Guidelines violations." My phones were also blocked from creating accounts, and my second account was temporarily blocked without explanation. I had posted memes, popular audios, and satirical content on my main account for about 3 years. I submitted multiple tickets, emails, and inquiries, but mostly received copy-pasted responses saying violations were "confirmed." When I asked for specific reasons or provided screenshots of potentially misinterpreted content, I received the same responses. Some replies claimed I violated the "sexual and physical abuse of youth policy," despite none of my satirical jokes ever involving pedophilia. One video was wrongly flagged and successfully appealed, yet my account remained banned. Another was removed after I posted a TikTok Shop mask listing. I know I did not repeat any violations after the warning, so I don't understand where the "multiple violations" came from. I only want to know what activity caused my ban and why I can no longer post. Resolution Sought At least give me what content or activity caused the policy violation so I could clarify on why it doesn't violate community guidelines, or at least unban the account. I post similar content on other platforms and I didn't get banned or have my content removed...

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