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Tiktok complaints

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5800 Bristol Parkway Suite 100
Culver City, CA 90230 | Get Directions

http://www.tiktok.com

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Total Amount in Dispute:
$18,427.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

14 complaints against Tiktok closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

14 complaints against Tiktok

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6/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $135.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I bought a item on Tik Tok Company and they advertised that they have Free shipping . So I bought the item and then a shipping company contact s me to get more money. First I said no way . The shipping company then said to me that I have to pay or I will not receive my item I just bought .The shipping company said I have to pay $35.00 for shipping now when I understood and saw advertised that they had free shipping . The shipping company said if I don't pay the $35.00 I will not get it, So I went along with it and paid the $35.00 and after that I paid it , they want more money . Like $70.00 more to have my item I already bought to have ship to me . Then I said no way to the shipping company and they told me that I can cancel my order and have to pay . I just stop talking to them for now . I am so very very very mad at the whole thing, I don't know what to do . So I waited to talk with other people on problem and now I want to do some thing about it and let poeple know that the company called Tik Tok is on the Internet lieing and stealing people s money . Some one needs to stop this from happening . It's not right and everyone needs and should know about this . Resolution Sought I want a advertisement on the Internet about this and all the other companies that are doing this and they are not going to keep on doing this to poeple s .

12/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

12/2/2024

I wanted to make extra cash and this ad came up on IG turns out to be a tick tok store where you buy the product at a lower price then a consumer will pay the higher price and you make a profit which is the difference between the amounts I couldn't keep up w the orders so I decided to close the store when I wanted to withdraw my money they kept giving me excuse after excuse and they won't release my funds until I pay them $4900. Link they provided for the store "baidu.com.an98.top" and https://ljjpk0.page.xiao6zi.top. This is their email [email protected] Resolution Sought Release my funds and pay what's owed to me

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