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Tim Ledford Towing & Auto Repair complaints

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4078 Austell Powder Springs Road
Powder Springs, GA 30127 | Get Directions

(678) 567-2255

https://www.timledfordstowing....

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tim Ledford Towing & Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tim Ledford Towing & Auto Repair

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10/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/2/2025

Brought my vehicle in to be diagnosed it was diagnosed needing a new engine they were supposed to be finding the engine it is now a year later they have not followed the proper channels and got rid of my van and charged $500 for the retrieval of abandoned vehicle and tools but they can't produce the vehicle this place is a ripoff don't take your car there they will try to steal it and do whatever they can to keep it so you end up owing them a bunch of money and yeah this business is a big fat e F for me like a failure Resolution Sought The desired outcome is that they give me my money back and our produced my vehicle and the tools that they sold out of the vehicle as well. Too bad we can't subtract that star because I wouldn't even give him a star.

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