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Timber Creek Structures complaints

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3843 Youngstown Road SE US 422
Warren, OH 44484 | Get Directions

(330) 766-3476

http://www.timbercreekohwv.com

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Total Amount in Dispute:
$9,587.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against Timber Creek Structures closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Timber Creek Structures

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11/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

10/8/2024

Purchased a shed on 05/04/2024, paid cash in full. Was promised 6-10 weeks delivery. It has now been 22+ weeks and no shed. Emails and calls haven't produced and results or resolution. Resolution Sought I would like my shed delivered or my money refunded.

Company Response

10/25/2024

Will b delivered this week

Customer Rebuttal

10/28/2024

Have not heard from the company on any scheduled delivery this week? I have heard this claim before, telling me it would be delivered in next two weeks, never heard from them. I highly doubt my shed will be delivered this week.

4/30/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

I have purchased my shed from (Timber creek structures company) last year on September 2023 it been 7 month I still haven't received mine shed yet. The girl that I use to talked with she makes so many excuses by saying it like the builder has received your order this week since December she had a same stories over and over and again. Last month on march she called me and said we have schedule your shed on April 1st sorry for late delivery and we will give you free ramps but it was a lie. Resolution Sought I would like you to help us get our shed home soon before mine son birthday if I asks them refund I'm sure they will never gonna give us and we have so many plans for it.

Company Response

4/11/2024

Will reach out tomorrow

Customer Rebuttal

4/17/2024

i still haven't got call or anything even i called them no response

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