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Time Finance Company complaints

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10900 183rd Street
Cerritos, CA 90703 | Get Directions

(626) 967-7256

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Time Finance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Time Finance Company

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7/1/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

6/3/2021

I purchased a car 2 years ago. I was financed by TIME FINANCE Since the beginning of time I've had issues with this company. Anyhow, they billed me for insurance which I had already. Late charges since time of purchase & other charges that I don't even what they are & for what. Never received any notice of any kind about any of these charges. I was unaware of most of the charges & had no clue about late fee. Which my payment is due by the 5th of every month. And I have a 10 day grace period. So actually payment is late after the 15th. They need to check there records cuz I can verify that they received my payment on time. Maybe late 1. Or 2. I never received any notice of these charges. I requested a payment history to my account which was difficult to obtain. Anyhow, when I received it I was unaware of any charges billed. No bill or anything but my balance kept going up. Several occasions I paid more but balance goes up not down. The insurance bill I got said 50.00 They didn't charge me 50. I see no bill for 50. So many charges added but have no clue for what. They've received verification from my insurance. They say no. I have proof I was covered with insurance. Why getting billed for so much & don't even know why. Its a joke. Resolution Sought Call my insurance & get verification of every month I was covered & remove every payment they billed me for no insurance when I did. Remove all those other charges. Have no clue what they're for. Never received a bill or knowledge for what. They just added to my balance without my knowledge. Late payments. They better check there records. I can prove on many of them they did receive it on time. Bank statements will prove it.

Company Response

6/18/2021

Customer has been advised Multiple times to provide A letter of coverage from her insurance Co. from 6-29-19 through 11-15-19 and 8-12-20 through 1-22-21 this is the lapse in coverage. Once we receive these as requested we can refund the premiums and credit her balance. As far as adding without her Knowledge and consent, that statement is not true She has a Conditional retail installment sales contract, in contract it states she Must provide Comp and Collision insurance, as well as the agreement to furnish insurance , during the lapse period we forced place which her contract states we can do and have the right to do. Authorization was given when she purchased and signed the contract, as far as the account being late there has been 8 total late payments with 6 being 30 days or more. and Late charges were added for those payment periods. We will send her a payment history, once she gets it she is more then welcome to call and go over the account, Once we receive the proper documents for the lapse periods of insurance from her insurance co., we will investigate, verify and refund if applicable.

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