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Times Construction Co complaints

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1036 Glouchester Hbr
Schaumburg , IL 60193 | Get Directions

(848) 468-3277

http://www.timesconstruct.com

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Times Construction Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Times Construction Co

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12/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

12/2/2021

We entered into an agreement with Times Construction on 9/11/21 to paint and detail windows and baseboards trimming in our home. Mr. Mohammad and his team of 2 employees started the job a week later and my wife an I quickly discovered that they weren't equipped for the job. He 1st of all misrepresented himself and business as having large group of employees to come in and do the job. This we found to be untrue He had 2 employees equivalent to day labor personnel. They they have proper materials to cover furniture and flooring, requiring constant monitoring. We paid $1800.00 in advance and didn't purchase enough materials to complete the job. Mr. Mohammad rushed his employees to finish project resulting in poor quality incomplete work. He agreed to come back and do touch up work for not satisfying to us. 1 employee returned 2 weeks later and discovered that he didn't have the materials to properly do the job. Mr. Mohammad asked me to go out and purchase paint and material with the promise that he'd reimburse me for my expenses which he has not done 2 months later following several attempts by myself communicating with him through phone calls and texts messages to get him to pay me and finish touch ups that his employee was unable to do because again he didn't have the materials needed. Mr. Mohammad has repeatedly lied saying I'm coming next week, tomorrow or can I call you back, which I never got the call back. In conclusion Mr. Mohammad isn't very unprofessional. Resolution Sought I would like to have my expenses reimbursed and finish the baseboards that weren't completed. Disappointed with the level of professionalism exhibited by Times Construction.

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