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Timmons Volkswagen of Long Beach complaints

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3940 North Cherry Avenue
Long Beach, CA 90807 | Get Directions

(562) 595-4601

http://www.timmonsvw.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Timmons Volkswagen of Long Beach closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Timmons Volkswagen of Long Beach

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9/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/26/2021

I refinance my 2017 Jetta Volkswagen with TIMMONS in FEB of 2020 with about 50,000 miles on it. They only would refinance for 72 months at 398.00 another payments. I still owe $20,000.00 on it and it has over 75,000 miles on it. I call volkswagen credit but they said that I signed the contract and nothing can be done to bring the cost of the vehicle down. Resolution Sought Give me a better price on a 2017 Jetta with 75,000. Miles on it.

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