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Tinkerz Auto Care complaints

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659 Waterloo Road
Mogadore, OH 44260 | Get Directions

(330) 628-3167

http://www.tinkerz-auto-care.e...

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tinkerz Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tinkerz Auto Care

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3/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1.20 Amount Settled: $0.00

Customer Complaint

3/7/2024

I took my truck to them because of a misfire problem, and told when I unplug the mass air flow it runs great, they told me that the spider Injection was bad nut it was not that old, I said ok 3 days went by no call or anything, I went down there and Larry the owner says to me you want the good news or the bad news I'm like what, he said when he started up and let it run after about 10 minutes it started knocking then he Said 0 I got a engine coming it will be here Monday, so I'm like what are you talking about he got real pissy with me because I'm trying to under stand what happened I no what happened when he took the top of the engine apart it got a Bunch of antifreeze down in the crank case and that's what caused it to expire because he did CHANGE THE OILIN TJE CRANK CASE, So now I'm screwed what can I do so they put A used engine in and it was no good ,So they had to pull it out again and get another one mean while it took them 5 weeks with out of A vehicle, so I finally got it back and it had other problems it would not pass Echeck so I had to take it back and they charged me another 250.00 was not very happy at the time but what could I do, so told me when I first took it there 1.200 dollars and the finnel bill was 2.400 dollars, so now first oil change the drain plug bolt to put a wrench on is impossible to put a wrench on (hacks) so today I took to A transmission shop because the rear out shaft seal were the drive shaft goes in is leaking so the calls me b Resolution Sought I want 1.200 back because they caused the problem, and I'm finding more problems with there Extremely overtightening of things that ruined other things like rear Transmission mount I found today because of there Carelessness thank you

Company Response

3/14/2024

Company states; Please be advised that we helped Mr. Stewart with repairs and we did the best that we could for this customer and we do not owe him anything at this point. Also, note that his vehicle had pre-existing problems before we did any repairs, which we did show & advise him about this. And in addition, the transmission was not touched, so therefore, no refund will be granted.

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