Complaints for Tint Man in Walnut, CA - 13175852

20265 Valley Blvd, Suite K
Walnut, CA 91789 | Get Directions

(909) 598-3136

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company damages vehicles during the tinting process. Some complain of damage to upholstery inside the vehicle while others allege window defrosters no longer work or cracks appear. A few complain about the company's policy to remove the consumer's license plate frame and replace it with a frame advertising for the company. When customer's call to ask for their old frame back, they are either told it will be mailed to them or the company has already thrown it away. To date, all complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Tint Man closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tint Man complaints